FAQs
I can't find what I'm looking for, whom do I contact?
Here at Silverado Apparel + Home, we are always creating new fabulous designs for you. If you have seen our products elsewhere but can't find the style/color on our website, please don't hesitate to give our customer service a call or email to find out if it is still in our line.
How should I clean my products?
We use high-quality fabrics, as such it is important, they are cared for properly to ensure your product remains intact. All products include a stitched in tag detailing care instructions. Usually, we only advise spot cleaning, dry cleaning, or machine washing on cold for our products. However, if you are ever unsure do not hesitate to contact us, that's what we are here for!
Do the apparel garments run true to size?
Silverado Apparel + Home is a missy fit line. Therefore, most of our items have a relaxed fit. If you prefer a more tailored look, we recommend sizing down. Please note, all our serape fabrics have no stretch. We recommend you keep this in mind when placing your order. You can reference our size chart as well.
Trying to order the correct size online can be scary and we totally understand! If you are ever unsure about your size do not hesitate to contact us! We will make sure we help find you the perfect fit.
How do I track my order?
After placing your order, you will receive a confirmation email and a receipt. Once your order has been fulfilled, we will send you an email with your tracking number.
What are sample sale products?
Sample sale items are products that we made as a sample before deciding if we want it in our line. These products are items we have extras of at our warehouse and would like to clear out. That is why they are at such a discounted price. There are no returns or refunds on Sample Sale items.
How long will it take to get my products?
All of our products are handmade in the USA when an order is placed. As such we need time to make it. All apparel orders will ship 5 days after an order is placed. All home decor orders will ship 4-6 weeks after an order is placed. Sample Sale products will ship the same week an order is placed.